Question 1

What makes ME Gaming different from other terminal operators?

Accepted Answer

First and foremost, we are from Illinois. We have no out of state investors like many of our competitors. By using a 100% Illinois owned company, your money stays here to be spent in your area and your business. We are proud to say we are a family-owned Illinois gaming company with over 40 years of experience.  We know our customers and have a special relationship with each one, allowing us to provide better service and anticipate needs. We want you to be a part of our family. You can learn all about the ME Advantage HERE.

Question 2

How do I get started?

Accepted Answer

Getting started is easy! Simply call is at 309-724-8395 and select Option 2 to speak with our sales team. We have helped hundreds of customers and can help to answer any questions you have regarding video gaming.

Question 3

How much will this cost me?

Accepted Answer

There is a $100 fee for submitting an application to the IGB. There is an estimated $55 finger printing fee for each person disclosed on the IGB application. Once your application has been approved by the IGB, there is a $100 fee to obtain your license. Starting one year after you acquire your license, there is an annual fee of $100 to maintain your license.  Additionally, some municipalities may charge additional fees for VGTs. For exact rates please contact the ME Gaming Licensing Department at Licensing@midwest.bz.

Question 4

When should I get fingerprinted?

Accepted Answer

You should get fingerprinted immediately after submitting your Video Gaming Application by one of the three approved vendors. Your fingerprints may be discarded if the IGB receives your fingerprint response but does not have the corresponding application. FInd your nearest fingerprinting location here: https://accuratebiometrics.com/results-by-zip

Question 5

When should I add video gaming to my establishment?

Accepted Answer

Adding video gaming to your business can generate a new revenue stream, helping to boost your profitability. Video gaming also provides entertainment to your customers. We have an insightful blog post where could can learn more about what slot machines can do for your business HERE!

Question 6

How long does it take to get licensed by the IGB?

Accepted Answer

Each Video Gaming Application is unique so timelines can vary. However, ME Gaming typically sees their accounts licensed after 90 days of submitting their application. Get your copy of our Licensing Guide here.

Question 7

How long does it take to get VGTs in my establishment?

Accepted Answer

Once your application has been approved by the IGB and your license fee has been paid, ME Gaming will schedule to install VGTs at your establishment. Requests are submitted to the State to schedule a “turn on”. This appointment is typically granted within 7-14 days of the request. This appointment date is set by regulatory protocol and outside the terminal operator’s control. On the day of the “turn on” (also known as “go live”) appointment, the machines will be ready to play.

Question 8

How much space do I need?

Accepted Answer

You will need space for the gaming terminals, chairs and a payout device at a minimum. There are many ways to place the devices to maximize the space. We would be happy to visit your establishment and speak with you about your location needs. Additionally, our design team can create a 3D rendering of your space with the games added in so you can get a sense of what the finished product will look like. Give us a call at 309-724-8395 for more information.

Question 9

How will this affect my current customers?

Accepted Answer

Your current customer will love the new, high-tech additions to your establishment. It will provide even more ways to stay entertained and hang out all day.

Question 10

Can one terminal operator offer my business a larger cut than others?

Accepted Answer

No. All terminal operators and establishments must comply with the Video Gaming Act. As of July 2020, 34% goes to the state and local taxes, 0.8513% goes toward a state communication fee, 32.57435% will go to you, and remaining 32.57435% will go to the terminal operator. Furthermore, it is a direct violation of the inducement policy to accept anything of value in exchange for signing with a terminal operator. You can read the Video Gaming Act HERE.

Question 11

What happens if my machine is not working properly?

Accepted Answer

Although ME Gaming does preventative maintenance, machines may experience issues. With locations and technicians throughout the state, one phone call will dispatch a technician to resolve any problems. If one of your VGTs is not working properly, please contact our Service Department at 309-724-8395 to report your issue.

Question 12

What do I need to do to renew my license?

Accepted Answer

Your establishment will receive an email, sent to the address provided in its application, setting forth what needs to be done in order to request renewal of a license. All information in the application needs to be current, including but not limited to: ownership interest, liquor license numbers and expiration dates, email addresses, home addresses and telephone numbers. Please do not send payment for the renewal of your license until you receive your renewal email.

Question 13

How do I clean my VGTs?

Accepted Answer

We have got a great blog post detailing all of the products and strategies needed for safely cleaning your VGTs. Check it out!

Question 14

Can municipalites restrict the use of video gaming terminals?

Accepted Answer

Yes. Municipalities and counties can prohibit video gaming terminals within their jurisdiction by passing an ordinance or through successful passage of a voter referendum.

Question 15

How many video gaming terminals will be allowed at each site?

Accepted Answer

Up to six machines may be places at each licensed establishment, if allowed by the municipality. Licensed Large Truck Stops can have up to ten machines.

Frequently Asked Questions

ME Gaming endorses responsible gaming. If you or someone you know has a problem gaming responsibly, please call the 24 Hour Problem Gambler Help Line at 1 (800) 522-4700.